To perform a local transfer, log in to the Friendi Pay app, select 'Send Money', choose 'Local Transfers', enter the recipient's details, verify the information, and confirm the transaction.

You can choose from various methods such as Wallet-to-Wallet transfer via phone number, alias, or QR code.

You need to provide the recipient's phone number, alias, or scan their QR code, the amount to transfer, and any optional notes or transfer reasons.

Yes, there may be fees for local transfers. The fees will be displayed on the transaction page before you confirm the transfer.

There are no fees for transfers from Friendi Pay to Friendi Pay wallets; these transfers are free.

Yes, there are fees for transfers from Friendi Pay to other wallets. The fees will be displayed on the transaction page before you confirm the transfer.

Yes, you can send money using a mobile number or alias by selecting the appropriate option in the app.

Yes, you can send money using a QR code by selecting the 'Send Money via QR Code' option and scanning the recipient's QR code.

The estimated time for local transfers to be completed is generally within Seconds, but may vary based on network conditions.

If your local transfer fails, the system will perform an automatic reversal, and all fees will be reversed as well. You will be notified via SMS and email.

After a successful transaction, you can save or share your transaction receipt directly from the app using the available options.

If you exceed your daily transfer limit, you will receive a notification, and the transaction will be denied. You can attempt the transaction again the next day.

You will receive notifications via registered email and SMS, and a transaction receipt will appear on the app screen.

To add a new beneficiary, select 'Add Beneficiary' on the Local Transfers screen, enter the required details, and save the information for future use.

Beneficiaries can be verified through the app. The verification process ensures that the recipient's details are correct before proceeding.

If the beneficiary information is incorrect, the system will show a message stating that the beneficiary was not added successfully, and the process will be aborted.

A review page will display all transaction details, including sender and recipient details, total amount, fees, and VAT, for you to verify before confirming the transaction.

The system uses multi-factor authentication (PIN/Biometrics), OTP verification, and secure encryption methods to ensure the security of your transactions.

You can track the status of your transaction by checking the app. The system will retrieve and display the status.

If you suspect unauthorized transactions, immediately contact Friendi Pay customer support to report the issue and secure your account.

Yes, the beneficiary's information must include valid details such as phone number, alias, or QR code.

Once a transaction is confirmed, it cannot be canceled.

The total amount and a breakdown of fees, charges, and VAT are displayed on the app interface before you confirm the transaction.

Yes, you can share content such as a 20-second voice note, video, or picture with your local transfers from Friendi Pay to Friendi Pay wallets.

You can share a 20-second voice note, video, or picture with your local transfers from Friendi Pay to Friendi Pay wallets.

Yes, you can block a sender from sending you content by adjusting your settings in the app.

Yes, you can opt out of the content sharing feature by adjusting your settings in the app.

You can only share content with financial transfers from Friendi Pay to Friendi Pay wallets.

To make a merchant payment, select scan and pay in the app, scan the merchant's QR code, enter the amount, and confirm the payment.

No, there are no fees for merchant payments.

You will receive notifications via registered email and SMS after a successful merchant payment.

To sign in for the first time, download the Friendi Pay app, open it, and follow the prompts to enter your registered mobile number, PIN, and OTP. Complete the KYC verification and set up biometric login if desired.

You need your registered mobile number, the PIN set during onboarding, and the OTP sent to your mobile number.

If your KYC is expired, you will have limited access to the wallet. You can view balance, transaction history, and beneficiaries but need to update your KYC to gain full access.

A total of 5 OTP attempts are allowed. After the 5th attempt, the application will be locked for 10 minutes before you can try again.

After verifying your OTP and completing the KYC process, you will be prompted to set up biometric login. Follow the instructions to enable Face ID or Touch ID for subsequent logins.

Open the Friendi Pay app, enter your PIN, or use biometric login if set up. The system will verify your credentials, and you will be logged in.

Use the 'Forgot PIN' option on the login screen, take a selfie for verification, and follow the prompts to reset your PIN.

If your KYC is expired, you will have limited access to the wallet. Update your KYC to regain full access.

You are allowed 5 attempts to enter the correct PIN. After that, the account will be locked for 10 minutes.

The dashboard includes features like Profile, Add Money, Send Money, Beneficiary Management, Transaction History, Settings, Currency Converter, Notifications, Bill Payment, Scan & Pay, My QR, and Balance Hide/Unhide.

Click on the profile picture icon on the dashboard, and you can either upload a new picture or take a selfie to update it.

In the settings menu, you can access Help, view Rules & Regulations, manage devices and access, update security settings, change language, update profile, change alias, and manage limits.

Navigate to the 'Update Profile' section in settings, enter the new email address, and follow the verification process by clicking the link sent to your email.

In the 'Update Profile' section, select 'Update Address', use Google Maps to directly retrieve your location, and edit the address details before submitting.

Go to 'Security Settings' in the settings menu, select 'Manage Registered Devices', choose your device, and click 'Unregister'. Confirm the process to complete the unregistration.

Download the Friendi Pay app on the new device, log in with your registered mobile number and PIN, verify with OTP and Face ID, and the new device will be registered.

In the settings menu, select 'Change PIN', enter your current PIN, and set a new PIN. Confirm the new PIN and complete the selfie verification to update it.

Use the 'Forgot PIN' option on the login screen, take a selfie for verification, and follow the prompts to reset your PIN.

Navigate to the 'Rules & Regulations' section in settings to view the Terms & Conditions and Limit Management details.

The Help menu provides access to FAQs, live chat with customer support, and sections to submit feedback, suggestions, and concerns.

Go to the 'Transaction History' section from the main dashboard, use filters like date, keywords, and amount to search transactions, and view the details. You can also request an e-statement for up to 1-year history via email.

In the settings menu, select 'Change Alias', enter the new alias, and submit. The system will check the alias availability and confirm the change.

Navigate to 'Set Default Account' in settings, give consent, and confirm the process. The system will update your wallet as the default account to receive transfers.

In the settings menu, select 'Face Payments', enter your PIN, and complete the selfie verification to enable this feature.

Go to 'Limit Management' in settings, set your daily and international transaction limits, verify with OTP, and confirm the changes.

To perform an international remittance, log in to the Friendi Pay app, select 'Send money', choose 'International transfers', enter the recipient's details, verify the information, and confirm the transaction.

You can choose from wallet-to-cash out facility, wallet-to-bank, or wallet-to-wallet remittance channels.

You need to provide the recipient's name, bank details or wallet ID, the amount to transfer, and any optional notes or transfer reasons. Specific details include country, currency, bank name, branch code, account type, and IBAN or account number.

Yes, there are fees for international remittances. The fees will be displayed on the transaction page before you confirm the transfer.

The estimated time for international remittances to be completed varies by destination and receiving bank. Generally, transactions should be processed within minutes, but response times depend on the partner bank.

If your international remittance fails, the system will perform an automatic reversal, and all fees will be reversed as well. You will be notified via SMS and email.

After a successful transaction, you can save or share your transaction receipt directly from the app using the available options.

If you exceed your daily transfer limit, you will receive a notification, and the transaction will be denied. You can attempt the transaction again the next day.

You will receive notifications via registered email and SMS, and a transaction receipt will appear on the app screen.

To add a new beneficiary, select 'add beneficiary' on the international transfers screen, enter the required details, and save the information for future use.

Currency conversion rates are retrieved from the system and displayed to you during transaction.

Beneficiaries will be verified for some selected destinations and channels. If verification is successful, a pop-up message will confirm the addition of the beneficiary.

If the beneficiary information is incorrect, the system will show a message stating that the beneficiary was not added successfully, and the process will be aborted.

A review page will display all transaction details, including sender and recipient details, total amount, FX rate, charges, and VAT, for you to verify before confirming the transaction.

The system uses multi-factor authentication (PIN/Biometrics), OTP verification, and secure encryption methods to ensure the security of your transactions.

You can track the status of your transaction by entering the reference number on the transaction history page. The system will retrieve and display the status from Thunes.

If you suspect unauthorized transactions, immediately contact Friendi Pay customer support to report the issue and secure your account.

Yes, the beneficiary's ID type must be one of the accepted types, such as passport, national ID, or driving license.

If the transaction exceeds the FX rate expiry time, you can request a fresh FX rate by clicking on the 'Revised rate' button. The system will automatically update the amount, fees, VAT, and charges.

Once a transaction is confirmed, it cannot be canceled.

The total amount and a breakdown of fees and VAT are displayed on the app interface before you confirm the transaction.

Friendi Pay accepts locally issued debit cards, including Visa and MasterCard, for wallet topup.

If you enter the wrong PIN, you will see an error message. After five unsuccessful attempts, your wallet will be locked for 10 minutes. You can try again after this period.

Yes, you can add a new beneficiary during the international transfer process if they are not already in your beneficiary list.

Supported currencies are retrieved and displayed to you during the transaction process.

To add an international beneficiary, go to the international transfers screen, select 'add beneficiary', enter the required details including name, country, payout channel, and account information, then save.

You need to provide the beneficiary's full name, country of residence, payout channel (bank, wallet, or cash pickup), and channel-specific details such as bank account number, IBAN, wallet ID, or pickup location.

Yes, you can add multiple beneficiaries for different payout channels. Each beneficiary can be linked to a specific channel such as bank transfer, wallet, or cash pickup.

Beneficiary details are verified through a validation process. If the details are correct, the beneficiary is added successfully. If not, an error message will be displayed.

No, there are no fees for adding a beneficiary.

If the beneficiary details are under review, you will see a status of 'Under Review' in the beneficiary list. You cannot initiate transfers to a beneficiary under review.

Approved beneficiaries will be listed with the status 'Approved' in the international beneficiary list. You will also receive a notification.

Yes, you can edit certain fields of an existing beneficiary. However, you cannot edit the country, payout channel, or validated dynamic details.

If the beneficiary information is incorrect, you can edit the details that are allowed to be changed or delete the beneficiary and add them again with the correct information.

The system uses multi-factor authentication (PIN/Biometrics) and secure encryption methods to ensure the security of your transactions.

You can track the status of your beneficiary addition request in the 'Beneficiary Management' tab. The status will show as 'Under Review' or 'Approved'.

If you suspect unauthorized changes, immediately contact Friendi Pay customer support to report the issue and secure your account.

Yes, you can delete a beneficiary unless there are ongoing transactions against the selected beneficiary.

If your session times out, you will need to log in again and restart the beneficiary addition process.

A review page will display all the beneficiary details for you to verify before confirming the addition.

Yes, you can add a new beneficiary within the international transfer journey by selecting the 'Add Beneficiary' option.

The available payout channels for international beneficiaries are Wallet-to-Cash out Facility, Wallet-to-Bank, and Wallet-to-Wallet.

The beneficiary's ID must be one of the accepted types such as Passport, National ID, or Driving License.

After entering the beneficiary details, you will be directed to a confirmation page where you can review and confirm the information.

If the beneficiary addition fails or is under review, you will see the status updated in the beneficiary list and cannot initiate transfers until it is approved.

A promo code is a code that provides customers with a discount on transaction fees for funds transfers within the Friendi Pay App.

All customers of Friendi Pay can use the promo code.

Promo codes are applicable to both local and international funds transfers.

The discount can be up to 100% of the transaction fee.

You can find available promo codes by logging into the Friendi Pay App, navigating to the settings, and selecting the Promo Code section.

Each promo code listing includes: the actual promo code, expiry date, transaction type (International or Local), usage frequency, and a copy icon.

1. Log into the Friendi Pay App. 2. Start your transfer journey by entering all required transfer details. 3. Enter or paste the promo code in the designated field and press Apply. 4. The system will validate the promo code. 5. If valid, the transaction fee will be reduced accordingly. 6. Proceed to the Review Transaction Page, confirm the details, and submit the transaction.

If the promo code is expired, you will receive an error message: "The Promo Code entered is expired. Please ensure you are using a valid and active Promo Code to proceed with your transaction."

If the promo code is invalid, the system will display the following message: "The Promo Code entered is not valid, please try again with a valid Promo Code."

The promo code must be alphanumeric and 6 characters long. It must be active and not expired.

You can check the status of the promo code in the Promo Code section under settings. Active promo codes will be listed with their expiry dates.

No, only one promo code can be applied per transaction.

Yes, promo codes can be shared, but they can only be used according to the terms specified (e.g., number of uses, expiry date).

If the promo code is entered incorrectly, the system will display an error message indicating that the promo code is invalid. Ensure you enter the code exactly as provided.

The usage frequency for each promo code will be specified in the Promo Code section. Some promo codes may have limited usage (e.g., once per customer).

Promo codes can be used for both local and international funds transfers, but the specific transaction type applicable will be mentioned in the promo code details.

No, the promo code must be entered before completing the transfer. You cannot apply a promo code after the transaction has been submitted.

If a promo code isn't applying correctly, ensure it is entered accurately and hasn't expired. If the issue persists, contact Friendi Pay customer support for assistance.

Promo codes apply only to the transaction fee and not to any additional charges such as VAT or currency conversion fees.